Refund policy
Return & Refund Policy – Lootzora
At Lootzora, we aim to provide a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You can request a return within 5 days of delivery. To be eligible:
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Item must be unused and in original condition
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Must be in original packaging with all tags
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Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
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Personal care and hygiene products
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Innerwear or intimate items
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Perishable goods
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Items marked as “Non-Returnable”
3. Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery
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Share clear photos/videos as proof
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We will arrange a replacement or refund
4. Refund Process
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Once we receive and inspect the returned product, we will notify you
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Approved refunds will be processed within 5–7 business days
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Refund will be credited to your original payment method
5. Return Shipping
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Customers may be required to pay return shipping charges
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Shipping charges are non-refundable
6. Order Cancellation
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Orders can be cancelled before shipment
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Once shipped, orders cannot be cancelled
7. Contact Us
For any return, refund, or support queries, contact us:
🌐 Website: www.lootzora.com
📧 Email: lootzora@gmail.com
📱 WhatsApp: 8078166760
📸 Instagram: @lootzora
Lootzora – Smart Shopping. Crazy Deals.